Standard Support Hours
Support Level Operation
Your chosen membership dictates the type of response allotted to support requests.
Community Support
No ETA to respond to initial support requests. No resolution ETA.
Email Ticket Support
Mon - Fri: No ETA
Sat: Not Available
Sun: Not Available
Basic Support - 12hrS
12hrs to respond to initial support request. Resolution ETA 24hrs.
Email Ticket Support
Mon - Fri: 8am to 5pm
Sat: Not Available
Sun: Not Available
Live Chat Support
Mon - Fri: 8am to 5pm
Sat: Not Available
Sun: Not Available
Premium Support - 8hrs
8hrs to respond to initial support request. Resolution ETA 12hrs.
Email Ticket Support
Mon - Fri: 8am to 8pm
Sat: 10am - 2pm
Sun: Not Available
Live Chat Support
Mon - Fri: 8am to 8pm
Sat: 10am - 2pm
Sun: Not Available
Phone Support
Mon - Fri: 8am to 5pm
Sat: Not Available
Sun: Not Available
30 Min - Daily M-F
Priority Support - 4hrS
4hrs to respond to initial support request. Resolution ETA 8hrs.
Email Ticket Support
Mon - Fri: 6am to 8pm
Sat: 10am - 4pm
Sun: Not Available
Live Chat Support
Mon - Fri: 6am to 8pm
Sat: 10am - 4pm
Sun: Not Available
Phone Support
Mon - Fri: 8am to 8pm
Sat: 10am - 2pm
Sun: Not Available
45 Min - Daily M-F